Warranty & After-Sales
We stand behind every pod we build. Here's exactly what's covered and how to reach us if you ever need support.
Structural Warranty
All structural components of your pod — frame, roof, walls, and floor — are covered for 12 months from the date of installation.
Workmanship Warranty
Our installation workmanship is covered for 12 months. If anything isn't right with how the pod was installed, we'll fix it at no cost.
Materials Warranty
All materials used in your pod are covered by their respective manufacturer's warranties. We use quality Australian-sourced materials throughout.
What's Covered
- Structural defects in the frame or panels
- Roof leaks or water ingress
- Door and window operation issues
- Flooring defects or delamination
- Installation workmanship defects
- Any damage caused during installation
What's Not Covered
- Damage caused by misuse or modification
- Normal wear and tear
- Damage from extreme weather events (cyclones, floods)
- Electrical faults not installed by us
- Cosmetic damage after handover
- Damage caused by third-party contractors
Ongoing Support
Direct Contact
You'll always have Cedric's direct number. No call centres, no waiting — just a quick call or message to the person who built your pod.
Fast Response
We aim to respond to all warranty and support enquiries within 24 hours. Most issues are resolved within a week.
On-Site Repairs
If something needs fixing, we'll come to you. We don't ask you to dismantle anything — we come out and sort it on-site.
How to Make a Warranty Claim
Contact Us
Call or email us to describe the issue. Photos are helpful if you can send them.
We Assess
We'll review your claim and confirm whether it falls under warranty within 24–48 hours.
We Fix It
We'll schedule a time to come out and rectify the issue at no cost to you.